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How lotre88 protects your account and your data

We run our platform around your account security, transparent withdrawal rules, and how we handle your personal information.

Account verification on signupWithdrawal checks before payoutData access on request
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lotre88 How lotre88 protects your account and your data
REACH OUR TEAM

How to contact lotre88 about your legal rights

We keep three channels open for your legal requests, account disputes and data access inquiries. Response times vary by channel, but all requests are logged and tracked internally so nothing gets lost between shifts.

Team online

Live Chat

Open the chat bubble in the bottom right of the lobby. Available daily 08:00 to 23:00 Jakarta time. Escalate data-access or account-closure requests to our compliance team directly from the chat menu.

Email Support

Send formal requests to [email protected]. Include your account number, the nature of your request and any supporting details. We aim to acknowledge all emails within 24 hours and resolve most within five business days.

Account Settings

Log in, navigate to Settings > Account & Legal, and file a data-access request or dispute directly. Your submission is timestamped and sent to our compliance queue automatically.

HOW WE HANDLE IT

Our practices in account security and data care

We do not sell your data, we encrypt your deposit and withdrawal details, and we give you control over what we keep.

Data Encryption

All payment and account data is encrypted in transit and at rest. Your DANA, OVO, GoPay and QRIS details are never logged in plain text on our servers.

Session Cookies

We use cookies to keep you logged in across device sessions and to track your game history within your account. You can clear cookies anytime through your browser; you will be logged out and will need to sign in again.

Withdrawal Verification

Before we send money to your DANA, OVO, GoPay or QRIS wallet, we confirm the account holder name, phone number and recent transaction patterns match your lotre88 profile.

Data Retention

We keep your account, transaction and betting history for seven years to meet regulatory requirements. After that, we delete or anonymise it unless you have an active dispute.

Right to Access

Request your full personal file anytime via live chat or email. We compile it in PDF format and send it within three business days. No charge.

Account Closure

Close your account from Settings > Account & Legal > Closure Request. Your balance is returned to your registered payment method within five business days. We keep records of the closure for compliance.

Your legal questions answered

Below are the questions we hear most often about account terms, data rights, and how lotre88 handles compliance. Each answer points to a real process you can trigger from your account or by contacting our support team.

Yes. Go to Settings > Account & Legal > Request Data Export, or email [email protected] with your account number. We compile your full profile — deposits, withdrawals, bets, cookies, contact info — into a PDF and send it within three business days. There is no fee.

Contact live chat or email [email protected] with your transaction ID and the reason for the dispute. We review your account history, payment method logs and game activity. Most disputes are resolved within five business days. If fraud is suspected, we may freeze the account pending investigation.

We retain your closed account, transaction history and identity verification records for seven years. This is required by local financial and tax compliance rules. After seven years, we anonymise or delete the data unless an active dispute or legal hold is in place.

We collect your full name, date of birth, email, phone number and address. Before your first withdrawal, we verify your identity against government ID or a utility bill. This prevents fraud and ensures withdrawals go to the account holder only.

Yes. Payment information is encrypted and never stored in plain text on our servers. We use tokenisation so lotre88 never sees your full account number. Only the payment provider and our compliance team see full details during verification.

Yes. Clear your browser cookies anytime in Settings > Privacy. You will be logged out. Functional cookies (for login and wallet access) return when you log back in. You cannot opt out of these without closing your account.

Deposits are final once submitted. We do not reverse deposits to DANA, OVO, GoPay or QRIS because the payment provider has already confirmed the transaction. If you believe a duplicate charge occurred, contact our support team with proof and the payment provider's reference number within 30 days.

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